Refund policy

We want you to be happy with what arrives. If something is wrong with your order, we will make it right.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not the item you ordered, contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. Once we confirm the issue we will send a free replacement or issue a full refund, including the delivery charge.

Change of mind

Our products are consumables, so we cannot accept returns for change of mind once an item has been opened or used. If the item is still sealed and unused, contact us within 7 days of delivery and we will arrange a return. Return shipping in this case is paid by the customer.

Order cancellation

You can cancel your order free of charge any time before it is dispatched. Message us with your order number and we will cancel it.

Refunds

Approved refunds are processed within 5 to 7 business days. For Cash on Delivery orders we will ask for your bank or UPI details so the refund can be transferred to you.

What we cannot accept

We are not able to accept returns for items that have been opened or used without a fault, issues reported more than 48 hours after delivery, or orders where delivery was refused or the address was repeatedly unreachable.